Terms of Service

Last updated: July 23, 2026

1. Acceptance

By using the website agenceadem.com or retaining the services ofWeb et Stratégie Doucet Inc. ("ADEM", "we"), you accept these terms. If you do not accept them, please do not use the site or our services.

2. Our services

ADEM provides website design, online advertising (Google Ads, Meta), search optimization (SEO/SEM), automation (CRM), and application development services. The exact scope of each mandate, deliverables, and timelines are set out in the quote or service agreement provided to the client.

3. Payments and subscriptions

• One-time build fees are payable as set out in the quote;
• Monthly services are billed in advance, with no long-term commitment;
• You may cancel a monthly subscription at any time by written notice; cancellation takes effect at the end of the current billing period, with no fees or penalties;
• Advertising budgets paid to platforms (Google, Meta) are in addition to our fees and are not refundable by ADEM.

4. 7-day delivery guarantee

For the Pro Website plan, if the site is not live within 7 days of the initial call and receipt of the required information from you, amounts paid for the build are fully refunded. The countdown is paused while required client items (content, access, approvals) are outstanding.

5. Client responsibilities

• Provide accurate information and the content needed for the mandate (copy, images, logos, access);
• Hold the rights to any content provided;
• Approve deliverables within reasonable timeframes.

6. Intellectual property

Once full payment is received, the client owns their website and the deliverables created for them. ADEM retains ownership of its internal tools, templates, and methods, and reserves the right to feature completed work in its portfolio unless the client requests otherwise in writing.

7. Third-party services

Some services depend on third-party platforms (hosting providers, Google, Meta, payment processors). ADEM is not responsible for outages, policy changes, or decisions made by these platforms, but will make reasonable efforts to mitigate their impact.

8. Limitation of liability

To the extent permitted by law, ADEM's total liability for any damages related to a mandate is limited to the amounts paid by the client for the service in question over the previous 12 months. ADEM does not guarantee specific business results (sales, rankings, client volumes), which depend on many factors beyond its control.

9. Privacy

The handling of personal information is described in ourPrivacy Policy.

10. Termination

Either party may terminate a mandate by written notice in the event of a material breach not remedied within 15 days. Amounts owed for services rendered remain payable.

11. Governing law

These terms are governed by the laws of Québec and the applicable laws of Canada. Any dispute will be submitted to the competent courts of the judicial district of Montréal.

12. Contact us

Web et Stratégie Doucet Inc. — ADEM Agency
info@agenceadem.com